During the #Windows11 event on June 24, we announced that we will integrate Teams Consumer in the operating system. Alongside this announcement, Rish Tandon, CVP, Teams Engineering, posted on Twitter about changes coming to Microsoft Teams Consumer architecture: moving from the Electron platform to Edge Webview 2, switching from Angular to “100%” on React.js for the new version of Teams and leveraging apollo graphql.

With this change, we are taking a major step in #MicrosoftTeams Teams architecture. We are moving away from Electron to Edge Webview2. Teams will continue to remain a hybrid app but now it will be powered…


Customer success is one of the most popular, emerging growth opportunities in business today, cross-industry. Customer success is any effort a business undertakes that’s aimed at helping their customers be more successful, both with their product and more generally. Customer success teams take a proactive, data-led approach to helping customers more effectively use a product.

The success of your business is inherently intertwined with the success of your customer. If customers succeed using your product, they’ll continue using your product, and thus, your business will succeed. At its core, that’s what Customer Success is all about: ensuring your customers achieve…


Thanks to the unique situation that 2020 presented to us, customer success leaders can be ultimately prepared for what 2021 will bring. While customer behavior and engagement preferences have already seen drastic changes in recent years, this year really upped the ante for customer success teams. Today, there is a stronger alignment between customer success and sales. To drive sales, it is important to focus on those long-term customer retention goals and connect with the customer and maximizes the value of the business. Recent report found that customers are willing to pay more for great customer experience.

So, what are…


Most change management models in use today are processes — step-by-step instructions. But do these processes work? Or have the underlying principles and concepts gotten lost in translation, leaving just a list of how-tos? Way back when senior executives in large companies had a simple goal for themselves and their organizations: stability. Shareholders wanted little more than predictable earnings growth. Because so many markets were either closed or undeveloped, leaders could deliver on those expectations through annual exercises that offered only modest modifications to the strategic plan. Market transparency, labor mobility, global capital flows, and instantaneous communications have blown that…


In today’s fast-paced business world, being able to adapt to change is a quality any successful organization needs. Within the supply chain industry, conditions and requirements are always changing. As a result, to be successful you must be adaptable. For this reason, change management is an important concept to understand and implement in your organization.

Change management is a systematic approach to dealing with the transition or transformation of an organization’s goals, processes or technologies. The purpose of change management is to implement strategies for effecting change, controlling change and helping people to adapt to change. …

Maor David-Pur

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