The impact that the COVID-19 pandemic has had on businesses and people is still here. From more remote workers to supply chain challenges no one saw coming, this past year has forced more innovation and creativity than ever. …

This is the 3rd article (out of 4) in my #DevOps series. previous articles: What is DevOps? How to adopt DevOps model DevOps best practices include agile project management, shifting left with CI/CD, automation, monitoring, observability, and continuous feedback. Agile is an iterative approach to project management and software development…

2nd article (out of 4) in my #DevOps series. Read previous article, What is DevOps. Implementing DevOps practices can significantly accelerate software releases while still assuring applications meet quality objectives. But DevOps can’t be bought, bolted on, or just declared. If you’re considering a move to a DevOps delivery model…

(This is the first out of 4 articles in my DevOps series) At its core, DevOps refers to an agile, collaborative relationship between development and IT operations teams. A compound of development (Dev) and operations (Ops), DevOps is the union of people, process, and technology to continually provide value to…

When you’re managing customer relationships, you can’t afford to miss much. So, after an eventful year like 2021, and as we enter 2022, ensure you’re updated on the latest customer success trends I am likely to see this year. Many of the trends I wrote about last year didn’t just…

Do you ever feel like the day gets away from you? No matter how you define productivity, we can all agree being productive is a good thing. For some people, it comes easy. But, for others, it can be difficult — especially when it feels like there aren’t enough hours…

During the #Windows11 event on June 24, we announced that we will integrate Teams Consumer in the operating system. Alongside this announcement, Rish Tandon, CVP, Teams Engineering, posted on Twitter about changes coming to Microsoft Teams Consumer architecture: moving from the Electron platform to Edge Webview 2, switching from Angular…

Customer success is one of the most popular, emerging growth opportunities in business today, cross-industry. Customer success is any effort a business undertakes that’s aimed at helping their customers be more successful, both with their product and more generally. …

Thanks to the unique situation that 2020 presented to us, customer success leaders can be ultimately prepared for what 2021 will bring. While customer behavior and engagement preferences have already seen drastic changes in recent years, this year really upped the ante for customer success teams. Today, there is a…